For medical offices
The Medical Virtual Receptionist That Never Puts a Patient on Hold
Your front desk is checking in patients. Line two is ringing. Our AI answers every call, schedules the visit, and sends urgent calls where you want them. Every hour of every day.
Scheduling done on the call
New patients booked, existing patients rescheduled, cancellations backfilled. Straight into your calendar.
Your triage rules, followed exactly
Urgent symptoms route to your on-call line or to 911 guidance. The AI never guesses and never gives medical advice.
Every call documented
Recording, transcript, and summary for every call. Your team sees everything in one place each morning.
Built for how patients actually call
Patients call at lunch, after work, and the moment symptoms show up at 9 PM. Those are exactly the hours a front desk cannot cover. An answering service takes a message for the morning. Our AI handles the call: it schedules the appointment, answers the common questions, and escalates what cannot wait. Related: dental answering service and veterinary answering service, or see what a virtual receptionist costs.
Medical virtual receptionist questions
What is a medical virtual receptionist?
It is a service that answers your practice's phone remotely. Ours is an AI that answers instantly at any hour, schedules and reschedules patients, answers common questions like hours and directions, and routes urgent calls by rules you set.
Is it HIPAA-aware?
The AI collects only the information you tell it to collect. Calls and transcripts are encrypted, and access is limited to your logins. Ask us about a BAA for your practice.
Can it handle appointment scheduling for a medical office?
Yes. It books into your connected calendar with the visit types, lengths, and buffers you define. Patients can also reschedule or cancel by phone, which cuts your no-show rate.
What happens with urgent calls?
You define the triage rules. Symptoms or phrases you flag route to your on-call line or tell the caller to hang up and dial 911. The AI never gives medical advice.
Will older patients be able to use it?
Yes. There is nothing to learn. They call your normal number and talk. The AI speaks clearly, repeats when asked, and never rushes anyone.
Give your front desk 24/7 backup
Founding practices get hands-on setup and locked-in pricing.